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FAQ

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

For those with available stocks, your goods will be delivered at least 5 working days. For back orders, it will take about 3 weeks to 4 weeks. We will try our best to meet the delivery date selected during checkout. For delivery timing, our staff will liaise with the buyer to fix a best timing for both parties.

We provide complimentary delivery and installation services to our clients for all the items purchased from our web store. Please note that complimentary delivery service is only applicable to addresses with lift access. For addresses without lift access, additional charges will apply.

Please note that no selection of specific timing is allowed for our free delivery services as our delivery arrangement is based on most optimized routes. Dedicated delivery service can be request subject to availability. Relevant charges apply.

There will be strictly no returns, refunds, exchanges or warranties for items which are under clearance or other special promotion.

Changes in delivery date should be made via email to contact@gxtrading.com.sg at least 3 working days before the stipulated delivery timing. Please provide your order number, which can be found in the confirmation email sent to you.

Any changes to items in the order should be done via email to contact@gxtrading.com.sg at least 3 working days before delivery. Please provide your order number that can be found in the confirmation email sent to you. Orders of customised items cannot be changed once they are confirmed.

We advise our customers to inspect the furniture carefully for damages before making payment. Though rare, there is a possibility of manufacturing defects or even furniture being damaged during transportation. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately at 66108588 or email to contact@gxtrading.com.sg You have the right to reject the merchandise upon delivery at no cost, except for clearance/1 SET OFFER/AS-IS products.

In rare cases where the merchandise displays minor scratches and dents, the merchandise will be touched up, repaired or replaced at the discretion of GX TRADING PRIVATE LIMITED.

You also have the right to reject the merchandise immediately if the piece delivered is different from that depicted in the product description or picture you saw online.

GX TRADING PRIVATE LIMITED reserves the right to void the warranty of a merchandise within its warranty period should the product be found to have been subjected to adverse conditions, not exclusively or limited to conditions such as bad weather, abuse, or placement of the merchandise in publicly accessible locations that causes the merchandise to be subjected to damage, intentional or otherwise.

GX TRADING PRIVATE LIMITED shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and excludes any liability from us for any personal injury or death caused by our negligence, to the extent permitted by Law.

Payment for all items sold on the MYSEAT.SG website can be made via cash upon delivery/self-collection, online with a credit/debit card via a third-party payment gateway.

If the payment option of “Cash Upon Delivery/Self-collection” is selected, full payment by cash or cheque upon delivery will be required. Payment terms are in Singapore Dollars (SGD$) only. No foreign currencies will be accepted.

If payment by cash is not received in full upon delivery, GX TRADING PRIVATE LIMITED reserves the right to remove all delivered items back to its warehouse. Strictly no changes of payment methods upon delivery will be entertained.

Your access to and use of MYSEAT.SG website and the products and services (hereby collectively known as “Services”) available through this Website are subject to the following terms and conditions. By using our Services, you agree to all of the Terms and Conditions of Use, as may be updated by us without prior notice. GX TRADING PRIVATE LIMITED reserves to amend the Terms and Conditions of Use at its own discretion.

GX TRADING PRIVATE LIMITED advises you to check this page regularly to take note of any changes we may have made to the Terms and Conditions of Use.

Access to this Website is permitted on a temporary basis, and GX TRADING PRIVATE LIMITED reserves the right to withdraw or amend the Services without prior notice. GX TRADING PRIVATE LIMITED will not be held liable if, for any reason, this Website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this Website at our own discretion and without prior notice.

All data on this Website is published “As is” and is correct at the time of publishing. GX TRADING PRIVATE LIMITED reserves the right to remove, edit and add on any data without prior notice.

This Website may also contain links to other third-party websites (henceforth referred to as “Linked Sites”), which are not operated by GX TRADING PRIVATE LIMITED. GX TRADING PRIVATE LIMITED has no control over the Linked Sites and accepts no responsibility for them, or for any loss or damage that may arise from your use of them. Your use of the Linked Sites is at your own risk and will be subject to the individual terms of use and service of each such site, if any.

You are prohibited from misusing this Website.

You will not: commit or encourage a criminal offence; transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon any other person’s proprietary rights; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

Any breach of this provision constitutes a criminal offence under the Computer Misuse Act 1998. We will not hesitate to report any such breach to the relevant law enforcement authorities and disclose your identity to them.

GX TRADING PRIVATE LIMITED will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material.

GX TRADING PRIVATE LIMITED, its staff, management, licensors, shareholders and affiliates will not be responsible for any other misadventure arising from the use of this Website.

When you visit this Website, submit content to this website (product reviews and/or questions) or send e-mails to GX TRADING PRIVATE LIMITED, you are communicating with GX TRADING PRIVATE LIMITED electronically. We may respond to you by e-mail or by posting notices/responses on the Website. You agree that all such notices, disclosures, and other communications that GX TRADING PRIVATE LIMITED provides to you electronically satisfy any legal requirement that such communications be in writing.

The intellectual property rights of all software and content made available to you on or through this Website remains the property of GX TRADING PRIVATE LIMITED and its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by GX TRADING PRIVATE LIMITED and its licensors.

GX TRADING PRIVATE LIMITED does not claim to own the rights to the images, trademarks and intellectual property of our licensors and the respective third-parties that are featured on this Website. All rights of these images, trademarks and intellectual property belong to their respective owners and not to GX TRADING PRIVATE LIMITED

You are permitted to store, print and display the content supplied purely for your personal use. You may not publish, manipulate, distribute or reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.

You are prohibited from modifying, translating, reverse engineering, decompiling, disassembling or creating derivative works based on any software or accompanying documentation supplied by GX TRADING PRIVATE LIMITED or its licensors.

The GX TRADING PRIVATE LIMITED logo and website design are registered trademarks of GX TRADING PRIVATE LIMITED. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar without the written permission of GX TRADING PRIVATE LIMITED

Any infringement of the intellectual property rights of any party on this site will be reported to the relevant authorities upon discovery.

The law governing the use of Website and all transactions is the Law of Singapore. Any aspects that are not covered by these Terms and Conditions is subject to Singapore Law.

If any of these Terms and Conditions are rendered invalid or void, the other Terms and Conditions will remain in fact.

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