1. When will the goods be delivered after payment is confirmed?
Ans: For those with available stocks, your goods will be delivered within 5 working days. For back orders, it will take about 3 weeks to 4 weeks. We will try our best to meet the delivery date selected during checkout. For delivery timing, our staff will liaise with the buyer to fix a best timing for both parties.
2. Can I get refund or exchange after payment?
Ans: Buyers will be able to get full refund if they change their mind within 24 hours after payment or before the delivery takes place, whichever is earlier. Otherwise, a $60 fee will need to be charged for the delivery labour. If the product is found to be defective, an one-to-one exchange will be provided. Please note that refund is not applicable to customised products.
3. About Free delivery and installation service.
Ans: We provide complimentary delivery and installation services to our clients for all the chairs purchased from our web store. Please note that complimentary delivery service is only applicable to addresses with lift access. For addresses without lift access, additional charges will apply.
4. Clearance Items/1 SET OFFER
There will be strictly no returns, refunds, exchanges or warranties for items which are under clearance or other special promotion.
5. Changing of Delivery Dates
Changes in delivery date should be made via email to email@example.com at least 48 hours before the stipulated delivery timing. Please provide your order number, which can be found in the confirmation email sent to you.
6. Changing of Items
Any changes to items in the order should be done via email to firstname.lastname@example.org at least 48 hours before delivery. Please provide your order number that can be found in the confirmation email sent to you. Orders of customised items cannot be changed once they are confirmed.
7. Order Cancellation
Cancellation of order should be done via email to email@example.com at least 48 hours before delivery. Please provide your order number that can be found in the confirmation email sent to you. Cancellation is not allowed for customised items after confirmation of order.
8. Damage Policy
We advise our customers to inspect the furniture carefully for damages before making payment. Though rare, there is a possibility of manufacturing defects or even furniture being damaged during transportation. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately at 66108588 or email to firstname.lastname@example.org You have the right to reject the merchandise upon delivery at no cost, except for clearance/1 SET OFFER/AS-IS products.
In rare cases where the merchandise displays minor scratches and dents, the merchandise will be touched up, repaired or replaced at the discretion of GX TRADING PRIVATE LIMITED
You also have the right to reject the merchandise immediately if the piece delivered is different from that depicted in the product description or picture you saw online.
GX TRADING PRIVATE LIMITED reserves the right to void the warranty of a merchandise within its warranty period should the product be found to have been subjected to adverse conditions, not exclusively or limited to conditions such as bad weather, abuse, or placement of the merchandise in publicly accessible locations that causes the merchandise to be subjected to damage, intentional or otherwise.
9. Limitation of Liability
GX TRADING PRIVATE LIMITED shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and excludes any liability from us for any personal injury or death caused by our negligence, to the extent permitted by Law.
10. Return and Refund Policy
All products qualify for a return except for the following:
- Customised products
- Clearance/1 SET OFFER/AS-IS products
- Products that are not in new and unopened condition
- Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours
Request for returns should be made to us within one hundred (100) days from the delivery date for a full refund. Collection fees will be imposed and will be deducted from the full refund amount.
11. GX TRADING PRIVATE LIMITED may charge you for additional fees during the return trip. The charges are as follow:
1. Staircase delivery charges (as published on our website) should your premises be inaccessible via the lift.
2. Delivery location surcharge; For returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in surchargeable locations, the surcharge will be charged again for the returns.
Merchandise should be unused, undamaged, in a resalable condition and with its original packaging fully intact. GX TRADING PRIVATE LIMITED has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
GX TRADING PRIVATE LIMITED will allocate the date and time of return. The date and time for the return pickup are subject to availability of our logistic resources. The availability of logistics resources is the determining factor for the date and time allocated by GX TRADING PRIVATE LIMITED for the return trip. GX TRADING PRIVATE LIMITED will not entertain any requests for returns made directly at our warehouse unless prior arrangements have been made with GX TRADING PRIVATE LIMITED
Returns are free for local orders only and are not applicable to products exported out of Singapore mainland.
All refunds for orders paid for via cash on delivery will be made in the form of bank transfer by GX TRADING PRIVATE LIMITED. Customers who have paid via credit card methods will be refunded via the original mode of payment. Refunds for payments made via cash on delivery or credit card will be made within seven (7) working days.
12. What is your Right to Reject policy?
All qualifying purchases you make on MYSEAT.SG are protected by our “Right to Reject” policy; meaning, when products are delivered to you, you are entitled to reject any products during delivery that are not up to your expectations, without incurring restocking or delivery charges.
This service is available exclusively for deliveries made by GX TRADING PRIVATE LIMITED. You may reject items without charge at the point of delivery. Thereafter, if you decide to return your products after the delivery team has left, it will be regarded as a return/refund product.
Our furniture comes with 12 months warranty on manufacturing defects (not including wear and tear or misuse), unless otherwise stated. If you detect any manufacturing defects or damages which are not due to misuse or wear and tear, take a picture of the problem and send it to email@example.com with a brief explanation of the problem, including the order number that can be found in the confirmation email sent to you, and date of purchase. We will contact you and arrange for our service team to assess the situation. In most cases, repairs will be done. If it is deemed beyond repair by the service team, we will exchange the product for a identical one, or similar one of equal or greater price, depending on availability. GX TRADING PRIVATE LIMITED reserves the right to make the final decision on whether to repair or exchange the product, as well as the replacement product, should an exchange be decided on.
14. Payment Methods
Payment for all items sold on the MYSEAT.SG website can be made via FAST Payment, online with a credit/debit card via a third-party payment gateway.
If the payment option of “Cash Upon Delivery/Self-collection” is selected, full payment by cash or cheque upon delivery will be required. Payment terms are in Singapore Dollars (SGD$) only. No foreign currencies will be accepted.
If payment by cash is not received in full upon delivery, GX TRADING PRIVATE LIMITED reserves the right to remove all delivered items back to its warehouse. Strictly no changes of payment methods upon delivery will be entertained.
15. MYSEAT.SG Website Terms & Conditions of Use
Your access to and use of MYSEAT.SG website and the products and services (hereby collectively known as “Services”) available through this Website are subject to the following terms and conditions. By using our Services, you agree to all of the Terms and Conditions of Use, as may be updated by us without prior notice. GX TRADING PRIVATE LIMITED reserves to amend the Terms and Conditions of Use at its own discretion.
GX TRADING PRIVATE LIMITED advises you to check this page regularly to take note of any changes we may have made to the Terms and Conditions of Use.
16. Website Access
Access to this Website is permitted on a temporary basis, and GX TRADING PRIVATE LIMITED reserves the right to withdraw or amend the Services without prior notice. GX TRADING PRIVATE LIMITED will not be held liable if, for any reason, this Website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this Website at our own discretion and without prior notice.
All data on this Website is published “As is” and is correct at the time of publishing. GX TRADING PRIVATE LIMITED reserves the right to remove, edit and add on any data without prior notice.
17. Site Usage
You are prohibited from misusing this Website.
You will not: commit or encourage a criminal offence; transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon any other person’s proprietary rights; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
Any breach of this provision constitutes a criminal offence under the Computer Misuse Act 1998. We will not hesitate to report any such breach to the relevant law enforcement authorities and disclose your identity to them.
GX TRADING PRIVATE LIMITED will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material.
GX TRADING PRIVATE LIMITED, its staff, management, licensors, shareholders and affiliates will not be responsible for any other misadventure arising from the use of this Website.
18. Electronic Communication
When you visit this Website, submit content to this website (product reviews and/or questions) or send e-mails to GX TRADING PRIVATE LIMITED, you are communicating with GX TRADING PRIVATE LIMITED electronically. We may respond to you by e-mail or by posting notices/responses on the Website. You agree that all such notices, disclosures, and other communications that GX TRADING PRIVATE LIMITED provides to you electronically satisfy any legal requirement that such communications be in writing.
19. Intellectual Property, Software and Content
The intellectual property rights of all software and content made available to you on or through this Website remains the property of GX TRADING PRIVATE LIMITED and its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by GX TRADING PRIVATE LIMITED and its licensors.
GX TRADING PRIVATE LIMITED does not claim to own the rights to the images, trademarks and intellectual property of our licensors and the respective third-parties that are featured on this Website. All rights of these images, trademarks and intellectual property belong to their respective owners and not to GX TRADING PRIVATE LIMITED
You are permitted to store, print and display the content supplied purely for your personal use. You may not publish, manipulate, distribute or reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.
You are prohibited from modifying, translating, reverse engineering, decompiling, disassembling or creating derivative works based on any software or accompanying documentation supplied by GX TRADING PRIVATE LIMITED or its licensors.
The GX TRADING PRIVATE LIMITED logo and website design are registered trademarks of GX TRADING PRIVATE LIMITED. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar without the written permission of GX TRADING PRIVATE LIMITED
Any infringement of the intellectual property rights of any party on this site will be reported to the relevant authorities upon discovery.
20. Governing Law and Jurisdiction
The law governing the use of Website and all transactions is the Law of Singapore. Any aspects that are not covered by these Terms and Conditions is subject to Singapore Law.
21. Salvatory Clause
If any of these Terms and Conditions are rendered invalid or void, the other Terms and Conditions will remain in fact.